Rackspace Professional Services Pre-Sales Engineer in Sydney, Australia
Overview & Responsibilities
Rackspace is seeking a Professional Services Pre-Sales Consultant to be responsible for delivering successful, efficient professional services pre-sales engagements, writing clear and detailed professional services proposals, to serve our potential and existing customers requiring infrastructure consolidation, migration, transformation, optimization, and lifecycle services.
The successful candidate will become:
Sought after by sales for inclusion early into pre-contract engagements and remain involved as part of a virtual team. Be seen by sales as someone who will add value to the engagement and alleviate customer’s perceived risk by positioning the appropriate professional services.
Trusted by professional services and support teams as someone who represents them, their capability and the project viability pre-contract.
Act as a single point of qualification with sales and solutions engineering for all professional services engagements, working with project management, engineering and consulting teams to ensure proper scoping and pricing of engagements.
Orchestrate and lead end to end presales for packaged services, including customisation.
Capture all aspects of Rackspace Professional Services engagement delivery costs and receive appropriate financial buy in necessary from Finance, Sales, and Support teams.
[Senior Resource] Pre-qualify, and support wider sales and delivery efforts for large and complex sales efforts inclusive of holistic IT optimization, consolidation, migration, transformation, and lifecycle solutions for existing and potential customers.
Supports presales efforts and delivers proposals, RFP/RFI responses, Statements of Work (SoW) inclusive of overview, scope, duration, activities, assumptions deliverables, resources, mitigation of shared risk, terms and conditions, assumptions, pricing, and executive summaries
Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
You may be requested to work flexible hours when the need arises.
Ability to travel as required.
Expertise / Qualifications
Ability to skillfully find the balance during a presales engagement in order to deliver simplicity and certainty to the customer without creating unresolvable downstream challenges for project and delivery teams.
Reasonable knowledge of data centre strategy & operations, capacity, utilisation, disaster recovery, and migration & consolidation and best practices.
General knowledge of all areas of business operations, and the development of business cases.
Understanding of Project Management and Solution Engineering.
Reasonable infrastructure architecture experience such as cloud technologies (AWS, Azure), virtualisation technologies, operating systems, platform migration, data management, networking, facilities, and operational facilities.
[Senior Resource] Reasonable knowledge of IT Service Management and Service Delivery, ITIL certification preferred.
Able to resolve problems in a timely manner and adapt to a rapidly changing environment
Ability to communicate technical and commercial information and ideas so others will understand.
Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
(essential) Extensive experience in solution design / cloud engineering / administration or professional services experience including one or more of the following:
Infrastructure implementation or operations
Application / platform migration
Enterprise / Application Architecture
Virtualisation / Windows / Linux systems
Data / Storage / Networking
Automation / Software Lifecycle Management
(essential) Experience working in a customer facing IT support / service delivery role
(desired) Experience in commercial negotiation and/or contract management for IT projects involving professional services.
(desired) Experience working for a managed hosting provider
(desired) Experience working with Discovery and Migration tools
Req # 35298
Category Professional Services