Rackspace Channel Operations Business Analyst in San Antonio, Texas
Overview & Responsibilities
Sales Strategy & Planning
Support the leadership develop and implementation of short, medium and long-term plans that align with Rackspace’s objectives to the achievement of sales goals.
Seek to understand the business, future strategies and directions to anticipate infrastructure and process changes in the organization.
Conduct market, partner and prospects analysis to model and improve the channel Go-To-Market strategy.
Ensure alignment of Rackspace objectives with the channel objectives and the corresponding compensation design for the organization.
Manage complex projects to major milestones with project justification proposals, business cases and ROI estimates; obtain executive approval and funding.
Develop and maintain key project governance documentation to ensure the proper amount of structure is applies to enable project success.
Provide timeline updates and elevate critical risks to management and senior executives as needed.
Process Design & Management
Work with the channel and channel operations leadership to define, develop and manage the automation, governance, measurement and improvement of sales and revenue execution processes.
Conceptualize and develop initiatives that improve the partner experience working with Rackspace.
Propose and drive new solutions that will improve the effectiveness and/or efficiency of the channel organization.
Build internal and external expertise driving best practices and innovation.
Develop and distribute information and insights about the Rackspace channel ecosystem, channel partners, sales activities, and enablement training and assets that improve sales performance.
Work with business intelligence to conceptualize and develop appropriate reporting/dashboards that provides: metrics that align with the corporate sales objectives of Rackspace and the channel sales organization; customers’ and partners’ insights; and prospects sales journey or sales funnel analysis.
Provide leadership ad-hoc reporting.
Systems and Tools
Gather and synthetize detailed business requirements and design specifications.
Act as a liaison between channel operations and systems and tools to ensure that the business requirements are complete and met by the proposed technology solutions.
Facilitate project-related testing, roll-out and post-mortem work.
Bachelor’s degree in Business, IT, or Engineering required.
2-3 years related experience.
Req # 35616
Location(s) US-TX-San Antonio